Policy center
Support
How to reach Pali Fieldbook and what to include for a useful, privacy-conscious response.
These policies apply to the Pali Fieldbook production service. Provider checkout terms and rights required by applicable law also apply.
Response targets
- Billing and account access: first response within one business day.
- Safety-sensitive factual correction: urgent triage within one business day; no promise of route clearance.
- General product, media, and feature questions: first response within two business days.
- Security and privacy: immediate restricted triage during monitored hours.
Before contacting us
Never include passwords, sign-in codes, account-recovery links, API tokens, full payment card data, private keys, or sensitive medical details. Include the page, approximate time, device/browser, Polar receipt or order reference when relevant, and the on-screen correlation ID when one is available.
Contact Pali Fieldbook
support@palifieldbook.com · billing, access, accessibility, corrections, and general help
privacy@palifieldbook.com · privacy requests
security@palifieldbook.com · security reports
These addresses are monitored through Pali Fieldbook’s configured email routing. Do not send secrets or full payment-card details.